At SHELL COMPONENT HUB SDN. BHD. 202501051445 (1652853-P), personal information is governed by the provisions below. They apply to every visitor and to every customer.
1. Information collected
Four categories are collected:
Personal information, being name, email address, phone number, shipping address and billing address.
Payment information, being credit or debit card details and other payment method information, processed securely through third-party payment gateways.
Order information, being products purchased, order history and customer preferences.
Website usage data, being IP address, browser type, device information, pages visited and cookies.
2. Use of the information
The information serves five purposes. Orders are processed and fulfilled. The Customer is contacted regarding a purchase, a support enquiry or a promotional update. The website, the services and the customer experience are improved. Fraud is prevented and the site and its users secured. Legal and regulatory obligations are met.
3. Disclosure of the information
Personal information is not sold. It is not rented. It is disclosed to trusted third parties engaged in operating the website. Hosting, payment processing and shipping partners are among them. It is disclosed to legal authorities where the law so requires. Every such party is contractually obligated to protect it to the Company’s standards.
4. Security of the information
Security is industry-standard. It comprises SSL encryption, secure servers and regular monitoring. Every commercially acceptable means is employed. No method of transmission over the internet is 100% secure.
5. Use of cookies
Cookies and similar technologies are used. They enhance the user experience. They track site performance. They deliver personalised content. Browser settings may control or disable them. Site functionality may be affected where they are.
6. Rights of the customer
Three rights subsist:
Access to the personal information held, and its correction.
Deletion of that information, subject to legal or administrative requirements.
Unsubscription from marketing emails at any time.